Privacy Policy

Last updated: 21st of August, 2024

1. Introduction

Welcome to TVÍK! TVÍK ehf. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TVÍK app ("App"). By using the App, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

Personal Information

We may collect the following personal information from you:

• Name: Used for app functionality and personalization (e.g., using your name in conversations).

• Email Address: Used for app functionality, developer communications, and account management.

• User IDs: Used for app functionality, analytics, and account management.

• Other User-Provided Information: Any additional information you provide within the app, used for app functionality and personalization.

Non-Personal Information

We may also collect non-personal information such as:

• App Interactions: Information about your interaction with the app, including lesson progress, task progress, and when you last used the app.

We do not collect data from third parties.

Opt-In/Opt-Out

By using the App, you consent to the collection and use of your personal information as described in this Privacy Policy. If there are any optional data collection features, you will be given the option to opt-in or opt-out through the app settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• App Functionality: To provide and improve the App’s features.

• Personalization: To personalize your experience, such as using your name in app conversations.

• Developer Communications: To inform you of updates, bugs, or important information via email.

We do not share your personal information with third parties for marketing or other purposes.

4. Data Storage and Security

Your data is stored securely in Firestore, which provides encryption and secure servers to protect your information. We retain your data for the duration of your account's existence. Upon deletion of your account, your data will be permanently removed from our servers. However, some data may be retained for a short period in backups or logs as required by legal obligations or for security purposes.

5. Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will notify you promptly via email and in accordance with applicable laws, including the GDPR. We will also take steps to mitigate any potential harm.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the information we hold about you.

• Correction: You can request that we correct any inaccuracies in your information.

• Deletion: You can request the deletion of your personal information via this link.

• Portability: You can request that your data be moved to another device or service.

To exercise these rights, please contact us at account@tvik.is. We will respond to your request within a reasonable timeframe, in compliance with GDPR or other applicable laws.

7. Legal Basis for Processing (GDPR Compliance)

We process personal data based on the following legal grounds:

• Contractual Necessity: To provide the app service and fulfill our obligations to you as a user.

• Consent: For any optional data processing activities, where you have given explicit consent.

• Legitimate Interests: To improve our services and ensure the security of our app.

8. Third-Party Services

While we do not share your personal information with third parties for marketing purposes, we may use third-party service providers to help us operate the App (e.g., email communications). These providers are contractually obligated to protect your data and are only allowed to use your information for the specific services they provide to us.

9. Cookies or Tracking Technologies

TVÍK does not use cookies or tracking technologies within the App. If this changes, we will update this policy and provide you with the necessary information to manage your preferences.

10. Children’s Privacy

TVÍK is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it as soon as possible.

11. California Consumer Privacy Act (CCPA) Compliance

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.

• Right to Delete: You can request the deletion of your personal information.

• Right to Opt-Out: You can opt-out of the sale of your personal information. However, please note that TVÍK does not sell personal information.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at privacy@tvik.is.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email. Your continued use of the App after any such changes constitutes your acceptance of the new Privacy Policy.

13. Contact Us

If you have any questions or concerns about your privacy, please contact us at privacy@tvik.is.

14. Other Considerations

For more information about our terms of service or other policies, please visit the TVÍK website.